Clinical Client Rights & Responsibilities
You have the right to:
- Be treated fairly, honestly, and respectfully by all staff without regard to race, culture, gender, age, disability, sexual orientation, spiritual beliefs or socio-economic status
- Privacy and confidentiality, except for legal and ethical limitations, or when you have given informed consent to obtain or release information
- Be considered the expert in your own life experience
- Access your personal information in your confidential file by appointment
- Information about services prior to beginning a program
- Inquire about the qualifications, training, and experience of our staff
- Express complaints about our services. Please click here for our Complaints Process
You have the responsibility to:
- Supply information reasonably requested to allow staff to assist you in determining service needs and in developing and carrying out your plan
- Be actively involved in all aspects of your services
- Inform staff of any medical condition, disability, or cultural need that requires our awareness or accommodation in providing service
- Treat others with fairness, honesty and respect, including maintaining the privacy of other clients
- Inform us if you are unable to attend an appointment or will be late. For fee-based services, 24 hours’ notice of cancellation is required or the regular fee will be charged
- Let us know if your address or telephone number has changed
- Let us know if you no longer choose to participate in services