Privacy & Confidentiality



Privacy & Confidentiality

Counselling sessions are private and confidential. Information cannot be released about counselling services without a client’s written consent. Family Services of the North Shore is committed to protecting the privacy and confidentiality of your personal information.

The information you provide to us will be used to assist in the proper administration of counselling services. We do not release client names or information under any circumstances unless required by law.

Legally mandated exceptions to this are as follows:

  • Child neglect or abuse is suspected or known
  • Another person’s life is threatened or endangered
  • Suicidal risk is present
  • Court order

Donor Privacy Policy

At Family Services of the North Shore, we respect the privacy of our donors and will only publish names of donors with permission. The provisions of the Privacy Act are followed. The donor list will not be sold or used for any purposes other than raising funds for the Agency or Foundation.