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Work With Us

At Family Services of the North Shore, we are committed to excellence in everything we do. We believe communities must take care of their most vulnerable – and we are changing lives together, both now and for generations to come.

When you work with us, you’ll join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.


Current Opportunities


Coordinator – Development

As a key member of the development team, this position will play an integral role in building and sustaining donor support for the Agency.  You will implement standards for and maintain the donor CRM (Raiser’s Edge & Raiser’s Edge NXT) and ensure accurate reporting, tax receipting and stewardship.  You will also provide support across the department for digital communications and creating donor and corporate impact reports and packages. 

This position is full-time (35 hours a week).  Click here for full details on this position, and information on how to apply.


Coordinator – Community Outreach Program

This position supports the Agency’s community engagement programs and is responsible for coordinating the Agency’s Christmas Bureau, Community Care Kit initiative, Caring Calls, Food Delivery, and emerging programs. 

In this position you will:  coordinate the execution of the annual Christmas Bureau program including client intake, sponsor matching, the Toy Drive and hamper exchange.  You will also coordinate the annual Community Care initiative including client and sponsor intake and the Community Care fair.  You will work with the Senior Administrator to train and schedule volunteers.  You will work with the Senior Administrator on the day-to-day management of food delivery. You will also coordinate volunteer schedules for volunteers in your areas, and ensure that volunteers are oriented and trained.  You will coordinate volunteer appreciation for volunteers in your areas. 

You will work closely with the Senior Manager of Volunteer & Community Engagement with other community initiatives and will help develop new and emerging initiatives. 

This position is full-time/part-time (28 to 35 hours per week).  Click here for full details on this position, and information on how to apply.


Coordinator – Volunteer Engagement

This role will support volunteers across the Agency.  You will coordinate communications and engagement and manage the volunteer database.  You will be responsible for the volunteer lifecycle including recruitment, orientation, communication, and recognition.  You will work with program managers and lead the volunteer intake process and orientation / training schedule.  You will coordinate the annual Agency Volunteer appreciation event and coordinate on-going volunteer training.  You will work directly with the Senior Manager of Volunteer & Community Engagement with volunteer management, communications, engagement, and community outreach initiatives.

This position is part-time (21 hours per week).  Click here for full details on this position, and information on how to apply.


Counsellor – Child & Youth Counselling & Prevention Program

This position provides clinical counselling services to children, youth, and their parents.  Work can be either short-term or longer term depending on the needs and wishes of the clients and your assessment in conjunction with your supervisor.  This position will also include an outreach component to work through schools and other organizations on prevention services.  In addition to your clinical work and file documentation, you will receive regular individual supervision from your Program Manager / Clinical Supervisor, attend group supervision and meetings with your team, and work collaboratively as a member of the Agency’s staff. To accommodate the schedules of clients, evening hours and potentially Saturdays will be required.  You will provide services primarily in person. Documentation can be completed remotely. 

This is a permanent .8 FTE – 1.0 FTE (28-35 hours per week) position based on candidate preference.

Click here for full details on this position, and information on how to apply.


Clinical Counselling Graduate Internship

At Family Services of the North Shore, we offer a comprehensive internship program for Master’s-level counselling and social work students who need to complete their practicum and professional registration requirements.

Our 10-month program provides interns the opportunity to gain knowledge and experience within a community-based counselling agency, while enabling the Agency to continue its tradition of providing in-depth, affordable counselling services to North Shore residents.

Under the guidance of an individual staff supervisor, each intern is fully involved in all aspects of the counselling process and may work with individual adults and/or children and assist in group facilitation.

If you are passionate, self-motivated, have a growth mindset, able to commit to the full 10-month program (September 2022 thru June 2023), and are inclusive and welcoming of the diverse community we serve, we are currently accepting applications.

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Balance and flexibility

We understand the competing responsibilities of modern life. In every role, we will support both your commitment to our community and the very real need to take care of your family. We also understand that in order to take care of others, you must first take care of yourself. At Family Services of the North Shore, you can do both. We aim to provide a sustainable model of work-life balance across all our programs and services.

Our Culture

In all our activities and interactions, Family Services of the North Shore will be:

Openhearted and daring
We will have sensitivity and openness to others, combined with courage and a willingness to challenge ourselves to be innovative.

Honouring the value of all people
We will treat people with respect and honour, elevating the innate value of every human being.

Believing in the best future for everyone
We will envision the best possible trajectory for people’s lives, no matter where they are and what they are facing.

Mindful of our biases
We will practice self-awareness and self-reflection as we seek to engage others.

Committed to excellence
We will set high standards and bring the best of ourselves to work every day.

Our Impact

On an annual basis we serve:

    • Over 10,400 individuals
    • Close to 3,000 children

We provide more than 11,300 hours of counselling (including low- and no-fee services). Our volunteers also provide nearly 10,000 hours of service.

We believe equity and inclusion enrich our communities. People within a community bring fresh and useful perspectives and contributions to enhance the development of all.– Family Services of the North Shore team member



At Family Services of the North Shore, we are committed to being inclusive and equitable in relationship to the people, organizations, and communities we serve. We strive to create an environment of inclusion for all.

Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.