COVID-19 Support


We are here to support you and your family during the COVID-19 crisis.  

When this crisis landed in our community, we quickly adapted all of our counselling, parent support, and outreach services to serve you through phone support and online platforms such as Zoom. We are also using our social media to connect with you and to provide information you will find helpful.

Our COVID-19 related services include:

FREE Counselling Support (for up to 6 weeks)
CALL NOW 604-877-4381 or 236-982-9871 (both are local numbers).

We know it can be difficult to reach out for help, but we are here for you and your family. This free service is available for anyone impacted by this crisis including overwhelmed parents, first responders and front line workers, and anyone feeling anxious, fearful, isolated, depressed – or grieving loss.  You do not have to be in crisis to reach out.  We are here to help you get through this.  To listen, to provide parenting tips, to talk through what you are experiencing, and to help you move through this challenging time.

Call 604-877-4381 or 236-982-9871, Monday to Friday (9am-5pm) and speak directly with a master’s level counsellors who will provide the immediate support you need, on a confidential basis. Your counsellor will schedule ongoing sessions as needed, and also let you know about additional supports available for you and your family.



Our Thrive Family Programs continue to support families and caregivers with children aged 0-6 years.  During this time, we are offering support and services virtually or outdoors, as listed below:

    • Outdoor Summer Program at Thrive Family Centre Maplewood, Tuesday, Wednesday, and Thursday 9:30-11:30 am, starting July 14, registration is requiredClick here for detailed information, and email Thrive to register, with ‘Outdoor’ in the subject heading, and indicate your preferred day either Tuesday, Wednesday or Thursday.
    • Parent Support Group with Kim, Family Support Navigator, and Erin, Clinical Counsellor, on Tuesday afternoons 12:30-2:30pm, via online meeting platform.  To participate, email Thrive by clicking here.
    • Breastfeeding Support Group with Marianne, Lactation Consultant, Kim, Family Support Navigator, and Alyssa, Lactation Consultant, on Thursday morning from 10am -12pm via online meeting platform.  To participate, email Thrive by clicking here.
    • Parent Child Mother Goose for infants, (currently *on Summer break*)  Typically takes place, Mondays, 10:30 – 11:15am, and for toddlers on Thursdays, 10:15 – 11am.  Click here for full program details.  and registration opening dates.  To participate in this popular program, click here to download registration form.  Once you’ve completed the registration form, please return to as an electronic document or as an image to, with ‘Infant PCMG’ or ‘Toddler PCMG’ in the subject line.
    • Parents Coffee Connect group with Thrive facilitators, on Wednesday mornings, 10:00-11:30am, via virtual meeting platform (currently *on Summer break*),  to participate in future, email Thrive by clicking here.
    • One-to-one support with Kim, Family Support Navigator, call 604-988-5281, ext. 318
    • Facebook Circle Time, with your Thrive facilitators, mornings at 10:00am @thrivefamilyprograms
    • Facebook Story Time with your Thrive facilitators, afternoons at 1:15pm @thrivefamilyprograms
    • Facebook content on coping with the stresses and adventures of COVID-19 while parenting @thrivefamilyprograms
    • For a complete listing of all Thrive Family programs available now, click here for a downloadable overview.

For more information please connect with us in the following ways:


We continue to offer our regular counselling services, not related to COVID-19, through our main intake line at 604 988 5281. Many of these services are at no cost and some are on a sliding fee scale. For immediate emergencies, please call 911 or the Crisis Line at 604 872 3311.

    • Family Services of the North Shore Intake phone number: 604-988-5281


We know that gender based violence and child abuse increase dramatically when disasters strike, as well in the short-, medium-, and long-term recovery times post disaster. If you are experiencing this and need support, call our intake line at 604-988-5281. Our services are now offered over the phone or via online platforms – with additional considerations for your safety during this time.

    • Family Services of the North Shore Intake phone number: 604-988-5281 


Through our established Seniors and Caregivers programs, the following supports and services are being offered:

    • Individual support for family and friends caring for an older adult living at home via phone or online meeting platform
    • Caregiver information, resources, and referrals
    • Individual support for seniors living with chronic or terminal illness, via phone or online meeting platform
    • Grief Support Group for people grieving the loss of a loved one, via online meeting platform

For more information please connect with us as below.


Our volunteers are calling seniors and families who have been recipients of the Christmas Bureau to check-in and determine any needs they may have at this time, that we can assist with.

If you have been involved with the Christmas Bureau and need further support during this very challenging time, please connect with our team:


JESSIE’S LEGACY supports the prevention of eating disorders and disordered eating.We recognize that current quarantine and social distancing protocols can significantly impact regular eating and exercise routines, resulting in distress and/or challenges with mood regulation. The following supports are in place:

    • Phone and email support services are continuing
    • Social media promoting available support services in ways relevant to the audience, and to our current global and local situations relative to COVID-19

For more information please connect with us in the following ways:


PROUD2BE Yourself drop-in groups for youth

If you’re aged 16-24 and identify as queer, transgender, two-spirit, and/or questioning, please join us for this free, weekly drop-in group. You’ll connect with other North Shore and Metro Vancouver youth in a safe space, with discussions led by an experienced master’s level counsellor. Share your experiences, ask questions, and explore your identity among people who are here to support you.  We meet virtually each week, via online meeting platform.  To learn more, and receive the meeting link, please email our team,  We look forward to you joining us. 

PROUD2BE drop-in groups for parents

Join other North Shore and Metro Vancouver parents of gender-diverse youth for safe, judgment-free discussions co-facilitated by two experienced counsellors. This free, weekly drop-in group is a welcoming place for you to connect, ask questions, and learn more about how to support your child.  We meet virtually on Tuesday evenings from 6:00-8:00pm.  To learn more, and receive the meeting link, please email  We look forward to you joining us. 

Please refer to the specific pages on this website for detailed information on all of our programs and services, volunteer opportunities, news and events, and ways you can help us continue to support our North Shore community through financial donations. Give Now!

Family Services of the North Shore’s COVID-19 Response Services are proudly supported by Government of Canada’s Emergency Community Support Fund and West Vancouver Community Foundation, TELUS Friendly Future Foundation and TELUS Vancouver Community Board, Neptune Terminals, Coast Capital Savings, and Western Stevedoring.

Read our Safety Plan.